Customer Service Account Manager

We are looking for a Customer Service Account Manager to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customer issues and follow problems through to resolution
• Receive, investigate and respond to all customer service requests regarding shipments. Input phone and email orders and relative data into the computer database.
• Quote, set up and manage shipments.
• Keep accurate records and document customer service actions and discussions
• Speak with customers by phone concerning shipments.
• Receive and enter phone and emailed shipment information.
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Invoice resolution and disputes.
• Contact customers when necessary to advise shipment issues and to obtain information necessary to process orders.
• Obtain customer feedback information.
• Maintain an orderly workflow according to priorities

Skills

• Experience in providing customer service support
• Basic computer and keyboarding skills
• Ability to think strategically
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills

We Offer

• Bi-monthly pay
• PTO and Holiday Pay
• 401K with company match
• Hands on, paid training

National Sales Rep

This is an opportunity for a sales professional to make a significant impact while being a part of an emerging market leader. The Transportation Sales Representative will be responsible for developing and maintaining a book of business by providing multi-modal transportation solutions and excellent customer service. The position incorporates a high volume of customer interaction involving cold calling, prospecting, qualifying, and closing accounts. This position is based in our rapidly growing Clinton Township, MI office.

Essential Job Functions

• Develop a strong sales pipeline through relationships, lead generation, prospecting and networking
• Effectively manage new business pipeline and translate these opportunities into accounts
• Manage a portfolio of business through pricing, quoting and consulting
• Engage prospective clients at all levels, selling value across the business
• Reach and exceed targeted revenue goals by closing new business
• Create quotations and sales proposals for company services across all modes of transportation
• Act as liaison between all parties linked in the shipping process
• Collaborate with your team on pricing decisions, supplier selection and timing
• Hit and or exceed daily call numbers in order to hit goals

Requirements & Characteristics:

• 0-1 years of sales experience (within the industry or B2B)
• A proven track record of sales success and exceeding goals
• Strong cold calling and networking experience
• Possess a strong work ethic, is self-motivated and enthusiastic and has a demonstrated ability to identify successful sales tactics to aggressively close business
• Team player mentality with the ability to learn
• Business-minded, with an ability to multi-task in a fast paced, ever changing work environment
• Aggressive sales mentality and negotiation skills
• Well versed in business development and account retention
• Driven by the opportunity to make money and the thrill of a win
• Ability to problem solve, think quickly and make educated business decisions on the spot
• Superior written and interpersonal skills, ability to communicate and interact with all levels of management and clients